Shipping Policy

  • Processing Time: Orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding public holidays).
  • Delivery Times: Domestic (Australia) 7–15 business days; International 15–20 business days. Delivery times are estimates and may vary due to customs or courier delays.
  • Shipping Costs: Calculated at checkout based on location and order size. [Mention any free shipping thresholds here.]
  • Tracking Your Order: A tracking number will be sent by email once your order has shipped. You can track your order on the Track Order page.
  • Customs & Import Duties: International orders may incur duties, taxes, or fees upon arrival. These charges are the customer's responsibility and are not included in the order total.
  • Note for US customers: Due to current US import tariff regulations, orders shipped to the United States may incur additional import duties upon arrival. PawCo is not responsible for these charges and cannot predict their amount. Customers should check with local customs before ordering if they have concerns.