FAQs

Orders & Tracking

How do I track my order? Once your order ships, you'll receive a tracking link by email. You can also track it anytime on our Track Order page.

Can I change or cancel my order? Contact us within 24 hours of placing your order and we'll do our best to update it before it ships.

Returns & Refunds

What's your return policy? We offer 30-day returns on unused, unopened items. Full details are on our Return Policy page.

My item arrived damaged — what do I do? Email us photos of the damaged item within 7 days of delivery and we'll arrange a replacement or refund, no questions asked.

Shipping

How long does shipping take? Orders are processed within 1–2 business days and typically arrive within 7–15 business days depending on your location.

Do you ship internationally? Yes — PawCo ships worldwide. Shipping costs and timeframes vary by destination and are calculated at checkout.

Contact & Support

How quickly do you respond? We reply to all enquiries within 24 hours Monday to Friday. Emails sent on weekends or public holidays are answered the next business day. For urgent issues like damaged goods or missing orders, email us directly and we'll prioritise your case.

Can't find your answer? Contact us — we're happy to help.